ATS

Rebooting and Recovering

1. confirm the ATS is actually offline. https://secure.johncompanies.com/mgmt/ats.html
2. you should see 16 ports listed with green or red icons for each indicating status (green=up, red=down) and the customer # who's on that port. If you see no info, the ATS is down.
3. try to browse to the ATS: https://ats1.johncompanies.com If you get a response:
   1. Navigate to Settings -> Network and click 'Save Settings'. This will trigger the ATS to reboot
4. If you get no response via browser:
   1. Go to backup3. ping the ATS (see https://secure.johncompanies.com/mgmt/cabinetmap.html for the private IP). If it responds, re-upload the driver and config. On backup3, go to /root/055_files OR /root/047_files , find the dir which contains the config for the ATS in question and ftp 2 driver files and config to ATS:

[root@backup3 ~/047_files]# ftp 10.1.2.71
Connected to 10.1.2.71.
220 NET+ARM FTP Server 1.0 ready.
Name (10.1.2.71:root): admin
331 User admin OK, send password.
Password:
230 Password OK.
Remote system type is NET+ARM.
ftp> bin
200 Type set to I.
ftp> put pwralert.dat
local: pwralert.dat remote: pwralert.dat
200 PORT command Ok.
150 About to open data connection.
226 Transfer complete
679080 bytes sent in 0.92 secs (717.1 kB/s)
ftp> put rom.bin
local: rom.bin remote: rom.bin
200 PORT command Ok.
150 About to open data connection.
put ats1paconfig.ini paconfig.ini
226 Transfer complete
2109474 bytes sent in 2.63 secs (782.0 kB/s)
ftp> ascii
200 Type set to I.
ftp> put ats1.paconfig.ini paconfig.ini
local: ats1.paconfig.ini remote: paconfig.ini
200 PORT command Ok.
150 About to open data connection.
226 Transfer complete
4174 bytes sent in 0.02 secs (213.9 kB/s)
ftp> bye
221 Goodbye.

after which the ATS will auto-reboot upon ftp disconnect and should come back up ok.

1. No response to ping: have DC pull and reseat the ATS card
   1. No response to pull:
      1. Go to DC. Connect to card via serial cable. In advanced settings instruct to wipe memory then follow ftp instructions to reupload driver and config.