Backup Accounts (rsync.net)

Overview

We resell rsync.net backup service as our own. We try to label it as our own too, by removing as many if not all references to rsync.net as we can.

Bills are sent on the 15th of the month, as is a detailed report. JC receives and additional 10% off the existing reseller discounts http://www.rsync.net/products/reseller.html.

Reseller Control Panel

https://www.rsync.net/am/dashboard.html?u=4516

4516 / (mail pass)

Account Setup

When we need to setup a new backup account for a JC customer, first login to the Reseller Control Panel. Usually there's a few unused accounts.

If there is no free (unused) accounts there, you can request additional ones. When requested, the login ID and password are sent to support@johncompanies.com

If there is an unused account, use that and ask support@rsync.net for a password reset if the password is not known.

Once allocated, add the login ID to the customer's notes field and notate the customers CID in the Reseller Control Panel (nickname the account). Also, setup the quota that the customer has selected.

When a backup account is created, we send out an email to them as follows (note the EDIT fields):

Subject: Your backup filesystem is ready!



Your login information is as follows:


Host address: rsync4.johncompanies.com [EDIT]


Username: 40013 [EDIT]


Password: 804d73a9 [EDIT]



Please contact us any time regarding _any matter_ related to your account, your implementation, scripting, etc.


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The login information above provides everything you need to access your filesystem, however some examples are necessary.


When you ftp to the system, you begin your session in the root of your own filesystem.


The same is true when you ssh to the system - it is NOT necessary to specify a home, or "starting" directory.  So, an scp command might look like:


        scp /some/file 40013@rsync4.johncompanies.com: [EDIT]
                (trailing : is necessary)


OR:


        rsync -avz /some/file 40013@rsync4.johncompanies.com: [EDIT]
                (trailing : is necessary)


OR:


        sftp 40013@rsync4.johncompanies.com [EDIT]
                (NO trailing : necessary with sftp...)


If you wish to specify the location of a remote directory in your backup account, you do it _without_ a preceding '/':


        scp /some/file 40013@rsync4.johncompanies.com:some/directory/tree [EDIT]


OR:


        rsync -avz /some/file 40013@rsync4.johncompanies.com:other/dir/tree [EDIT]


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This email, with your login name and password, has been sent in clear text, so we strongly suggest that you immediately change your password. You may change your password yourself by issuing the `passwd` command over ssh:


ssh -t 40013@rsync4.johncompanies.com passwd [EDIT]


Windows users may set their password the same way, using the putty ssh client. Please see these brief instructions:


http://johncompanies.com/rsync/windows_putty_password.txt


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To check your filesystem usage, simply run the quota command over ssh:


ssh 40013@rsync4.johncompanies.com quota [EDIT]


For a more detailed report on filesystem usage, ssh to the system with no arguments:


ssh 40013@rsync4.johncompanies.com [EDIT]


(Again, Windows users please see the URL above on performing these tasks with putty.exe)


-----


Your home directory contains a .ssh directory that you can place an authorized_keys (RSA or DSA) file in, which will allow you to interact with your filesystem in an automated fashion.  There is a detailed HOWTO on this topic here:


http://johncompanies.com/rsync/ssh_keys.html



We encourage you to email support@johncompanies.com for any reason whatsoever, so that we may aid you in using your backup account in the way that suits you best.


Again, we are very happy to have you as a customer and look forward to serving you in any way that we can.



support@johncompanies.com

So we can brand the service as our own, we've setup DNS hostnames for the following rsync.net servers:

usw-s002.rsync.net => rsync2.johncompanies.com
usw-s004 => rsync4
usw-s007 => rsync7
usw-s008 => rsync8
ch-s010 => rsync10
ch-s011 => rsync11
hk-s020 => rsync20

Any other/new rsync servers will need to be setup as needed.

Shutting Down Service

1. email support@rsync.net asking them to wipe and reset the password on the account. Once received, change the password to something else (since the original password they will reset it to is likely the same one JC gave to it's customer to use the account). Passwords can be reset as follows:

ssh -t xxxx@xxxx passwd

2. mark the account as "unused" in the Reseller Control Panel