ATS

Rebooting and Recovering

1. confirm the ATS is actually offline. https://secure.johncompanies.com/mgmt/ats.html
2. you should see 16 ports listed with green or red icons for each indicating status (green=up, red=down) and the customer # who's on that port. If you see no info, the ATS is down.
3. try to browse to the ATS: https://ats1.johncompanies.com If you get a response:
   1. Navigate to Settings -> Network and click 'Save Settings'. This will trigger the ATS to reboot
4. If you get no response via browser:
   1. Go to backup3 (a8p3). ping the ATS (see https://secure.johncompanies.com/mgmt/cabinetmap.html for the private IP). If it responds, re-upload the driver and config. On backup3, go to /root/055_files OR /root/047_files , find the dir which contains the config for the ATS in question and ftp 2 driver files and config to ATS:

[root@backup3 ~/047_files]# ftp 10.1.2.71
Connected to 10.1.2.71.
220 NET+ARM FTP Server 1.0 ready.
Name (10.1.2.71:root): admin
331 User admin OK, send password.
Password:
230 Password OK.
Remote system type is NET+ARM.
ftp> bin
200 Type set to I.
ftp> put pwralert.dat
local: pwralert.dat remote: pwralert.dat
200 PORT command Ok.
150 About to open data connection.
226 Transfer complete
679080 bytes sent in 0.92 secs (717.1 kB/s)
ftp> put rom.bin
local: rom.bin remote: rom.bin
200 PORT command Ok.
150 About to open data connection.
put ats1paconfig.ini paconfig.ini
226 Transfer complete
2109474 bytes sent in 2.63 secs (782.0 kB/s)
ftp> ascii
200 Type set to I.
ftp> put ats1.paconfig.ini paconfig.ini
local: ats1.paconfig.ini remote: paconfig.ini
200 PORT command Ok.
150 About to open data connection.
226 Transfer complete
4174 bytes sent in 0.02 secs (213.9 kB/s)
ftp> bye
221 Goodbye.

after which the ATS will auto-reboot upon ftp disconnect and should come back up ok.

1. No response to ping: have DC pull and reseat the ATS card
   1. No response to pull:
      1. Go to DC. Connect to card via serial cable. In advanced settings instruct to wipe memory then follow ftp instructions to reupload driver and config.

todo

BSP Version 012.004.047.001.0001 Built on Fri Apr 3 13:25:45 2009 by cspengler

Copyright TrippLite 2007, all rights reserved

PLATFORM: TrippLite APPLICATION: PowerAlert 12

---

NETWORK INTERFACE PARAMETERS:

 IP address on LAN is 10.1.2.78
 LAN interface's subnet mask is 255.255.255.0
 IP address of default gateway to other networks is 10.1.2.1

HARDWARE PARAMETERS:

 The date/time from RTC hardware:  11/13/2012 12:26:36
 This board's serial number is 9836AY0AC735100483
 This board's MAC Address is 00:06:67:21:EB:D6
 After board is reset, start-up code will wait 10 seconds
 Default duplex setting for Ethernet connection: 100 Full Duplex

---

Press any key in 10 seconds to change these settings.

Press A to Accept the settings, or M to Modify?m

Enter the root password: ******** Reset configuration to default values (Y/N)? n

For each of the following questions, you can press <Return> to select the value shown in braces, or you can enter a new value.

NETWORK INTERFACE PARAMETERS: Should this target obtain IP settings from the network?[N] Static IP address [10.1.2.78]? Subnet Mask IP address [255.255.255.0]? Gateway address IP address [10.1.2.1]? Host Name [ats8.johncompanies.com]?

SECURITY PARAMETERS:

Would you like to update the Root Password?[N]

HARDWARE PARAMETERS:

Would you like to update the RTC date/time?[N]

Do you want to configure advanced settings? y

Each development board must have a unique Ethernet MAC address. Set the board's Ethernet MAC Address[00:06:67:21:EB:D6]?

Do you want to completely erase the file system? y

Erasing the file system will wipe out any and all driver and data files stored on the board. Doing this, however, will initialize PowerAlert to a default configuration. When PowerAlert starts you will need to use FTP to put a new 'pwralert.dat' file onto the board.

Are you sure you want to completely erase the file system? y

The file system will be erased during initialization.

How long (in seconds) should CPU delay before starting up[10]?

Default Ethernet setting (0=Auto, 1=10 Half, 2=10 Full, 3=100 Half, 4=100 Full) [100 Full]?

Saving the changes in NV memory...Done.

PLATFORM: TrippLite APPLICATION: PowerAlert 12

---

NETWORK INTERFACE PARAMETERS:

 IP address on LAN is 10.1.2.78
 LAN interface's subnet mask is 255.255.255.0
 IP address of default gateway to other networks is 10.1.2.1

HARDWARE PARAMETERS:

 The date/time from RTC hardware:  11/13/2012 12:28:06
 This board's serial number is 9836AY0AC735100483
 This board's MAC Address is 00:06:67:21:EB:D6
 After board is reset, start-up code will wait 10 seconds
 Default duplex setting for Ethernet connection: 100 Full Duplex

---

Press any key in 10 seconds to change these settings.

[root@backup3 ~]# cd 047_files [root@backup3 ~/047_files]# ls ats1.paconfig.ini ats3.paconfig.ini ats7.paconfig.ini ats9.paconfig.ini rom.bin ats2.paconfig.ini ats4.paconfig.ini ats8.paconfig.ini pwralert.dat [root@backup3 ~/047_files]# ftp 10.1.2.78 Connected to 10.1.2.78. 220 NET+ARM FTP Server 1.0 ready. Name (10.1.2.78:root): admin 331 User admin OK, send password. Password: 230 Password OK. Remote system type is NET+ARM. ftp> bin 200 Type set to I. ftp> rom.bin ?Invalid command ftp> put rom.bin local: rom.bin remote: rom.bin 200 PORT command Ok. 150 About to open data connection. 226 Transfer complete 2109474 bytes sent in 2.40 secs (856.8 kB/s) ftp> put pwralert.dat local: pwralert.dat remote: pwralert.dat 200 PORT command Ok. 150 About to open data connection. 226 Transfer complete 679080 bytes sent in 0.80 secs (823.9 kB/s) ftp> ascii 200 Type set to I. ftp> put ats8.paconfig.ini paconfig.ini local: ats8.paconfig.ini remote: paconfig.ini 200 PORT command Ok. 150 About to open data connection. 226 Transfer complete 4014 bytes sent in 0.00 secs (8322.6 kB/s) ftp> 221 Goodbye. [root@backup3 ~/047_files]#

PowerAlert 12 is initialized. verifying length and md5 Flash write complete, returned code: 0 File write worked File write worked Ftp session closed, rebooting in ten seconds System rebooting now

BSP Version 012.004.047.001.0001 Built on Fri Apr 3 13:25:45 2009 by cspengler

Copyright TrippLite 2007, all rights reserved

PLATFORM: TrippLite APPLICATION: PowerAlert 12

---

NETWORK INTERFACE PARAMETERS:

 IP address on LAN is 10.1.2.78
 LAN interface's subnet mask is 255.255.255.0
 IP address of default gateway to other networks is 10.1.2.1

HARDWARE PARAMETERS:

 The date/time from RTC hardware:  11/13/2012 12:32:22
 This board's serial number is 9836AY0AC735100483
 This board's MAC Address is 00:06:67:21:EB:D6
 After board is reset, start-up code will wait 10 seconds
 Default duplex setting for Ethernet connection: 100 Full Duplex

---

Press any key in 10 seconds to change these settings.

Timeout, no key was pressed. Application Version 012.004.047.001.0001 Built on Mon Jun 8 11:26:04 2009 by cspengler

Current IP Address: 10.1.2.78

Snmp Access set

ftpd started System DAT files were deleted.

paconfig.ini has changed settings that require a reboot Add of syslog 0 server ignored as blank Add of syslog 1 server ignored as blank Add of syslog 2 server ignored as blank Add of syslog 3 server ignored as blank PowerAlert 12 is initialized.

(auto reboots again)

BSP Version 012.004.047.001.0001 Built on Fri Apr 3 13:25:45 2009 by cspengler

Copyright TrippLite 2007, all rights reserved

PLATFORM: TrippLite APPLICATION: PowerAlert 12

---

NETWORK INTERFACE PARAMETERS:

 IP address on LAN is 10.1.2.78
 LAN interface's subnet mask is 255.255.255.0
 IP address of default gateway to other networks is 10.1.2.1

HARDWARE PARAMETERS:

 The date/time from RTC hardware:  11/13/2012 12:35:15
 This board's serial number is 9836AY0AC735100483
 This board's MAC Address is 00:06:67:21:EB:D6
 After board is reset, start-up code will wait 10 seconds
 Default duplex setting for Ethernet connection: 100 Full Duplex

---

Press any key in 10 seconds to change these settings.

Timeout, no key was pressed. Application Version 012.004.047.001.0001 Built on Mon Jun 8 11:26:04 2009 by cspengler

Current IP Address: 10.1.2.78

Snmp Access set

ftpd started Add of syslog 0 server ignored as blank Add of syslog 1 server ignored as blank Add of syslog 2 server ignored as blank Add of syslog 3 server ignored as blank

Auto discovery done, starting web server.

httpServ: Task running

PowerAlert 12 is now initializing... PowerAlert 12 is initialized.

NEW CONFIG

root pass is: TrippLite admin pass is : admin

PLATFORM: TrippLite APPLICATION: PowerAlert 12

---

NETWORK INTERFACE PARAMETERS:

 The board will obtain IP configuration parameters from the network.

HARDWARE PARAMETERS:

 The date/time from RTC hardware:  11/13/2012 08:44:06
 This board's serial number is 9932BY0AC735100180
 This board's MAC Address is 00:06:67:22:69:95
 After board is reset, start-up code will wait 10 seconds
 Default duplex setting for Ethernet connection: Auto-negotiate

---

Press any key in 10 seconds to change these settings.

Press A to Accept the settings, or M to Modify?m

Enter the root password: ********* Reset configuration to default values (Y/N)? n

For each of the following questions, you can press <Return> to select the value shown in braces, or you can enter a new value.

NETWORK INTERFACE PARAMETERS: Should this target obtain IP settings from the network?[N] n Static IP address [192.168.1.19]? 10.1.2.78

 Static IP address is 10.1.2.78

Subnet Mask IP address [255.255.255.0]? Gateway address IP address [192.168.1.1]? 10.1.2.1

 Gateway address IP address is 10.1.2.1

Host Name []? ats8.johncompanies.com

SECURITY PARAMETERS:

Would you like to update the Root Password?[N] y Enter the new Root Password: ******** Re-enter the new Root Password: ********

HARDWARE PARAMETERS:

Would you like to update the RTC date/time?[N] y Current date/time is 11/13/2012 08:45:15 month: 11 day: 12 year: 2012 hour: 15 minute: 13 second: 13

Do you want to configure advanced settings? y

Each development board must have a unique Ethernet MAC address. Set the board's Ethernet MAC Address[00:06:67:22:69:95]?

Do you want to completely erase the file system? n

How long (in seconds) should CPU delay before starting up[10]?

Default Ethernet setting (0=Auto, 1=10 Half, 2=10 Full, 3=100 Half, 4=100 Full) [Auto]?4

Saving the changes in NV memory...Done.

PLATFORM: TrippLite APPLICATION: PowerAlert 12

---

NETWORK INTERFACE PARAMETERS:

 IP address on LAN is 10.1.2.78
 LAN interface's subnet mask is 255.255.255.0
 IP address of default gateway to other networks is 10.1.2.1

HARDWARE PARAMETERS:

 The date/time from RTC hardware:  11/12/2012 15:13:32
 This board's serial number is 9932BY0AC735100180
 This board's MAC Address is 00:06:67:22:69:95
 After board is reset, start-up code will wait 10 seconds
 Default duplex setting for Ethernet connection: 100 Full Duplex

---

Press any key in 10 seconds to change these settings.

(ftp in as admin: admin and reupload the conf and drivers)