Editing Payment System (section)

== "failed pfp_batch item for col01788" ==
<pre>
RESPMSG:Declined: 15005-This transaction cannot be
processed.;X-VPS-REQUEST-ID:1349989805Scol01788;CVV2MATCH:X;AVSADDR:N;PROCCVV2:I;PROCAVS:
N;HOSTCODE:15005;PNREF:EQFP7B38D1B3;RESULT:12;AVSZIP:N;IAVS:N;
</pre>

Indicates we have tried to bill this card 5 times and it has failed each time, and now the customer has been placed in arrears (will get automatic email reminders with payment link) and their charge has been removed form the payflow batch queue [[https://secure.johncompanies.com/mgmt/pfp_batch.html https://secure.johncompanies.com/mgmt/pfp_batch.html]]
In the body of the email you can see details about the reason for failure, usually a decline (as in this example).

'''Action to take:'''Make sure it's a standard decline and nothing else wrong. Customer is in arrears, they'll be emailed. Delete email.