Editing Payment System (section)

== "No Payment Received for JohnCompanies account - Action Required - WARNING - SHUTDOWN IMMINENT" ==

<pre>(NOTE: this is the 4th notice we have sent in 6 weeks - please respond immediately)


Re:

Hello,

Our records indicate that your billing is not current for your JohnCompanies account -
you may have recently changed billing information or perhaps initiated new service or
altered existing service.

This is not a problem - we simply need you to immediately visit your Account Manager via
this link:

https://secure.johncompanies.com/am/billing.html?cid=col02020

which contains your current and/or past-due charges in detail. Please do contact
payments@johncompanies.com if you have any questions at all.

Thank you so much for your continued business - we appreciate it greatly,

JohnCompanies Hosting
</pre>

We send out automatic notices to customers who were paying via credit card (have a negative ledger balance) and are marked in the database as in arrears. The send schedule is (subject addendum):
week 1<br>
week 3 ("SECOND NOTICE")<br>
week 5 ("THIRD NOTICE - PLEASE RESPOND")<br>
week 6 ("WARNING - SHUTDOWN IMMINENT")<br>
and weekly thereafter

'''Action to take:''' Once we see the WARNING - SHUTDOWN IMMINENT notice, we take action to put their server on shutdown in mgmt. We set a cancel date for 10 days in advance and set a note like: "20121024 - no pmt, setup shutdown"