Editing VPS Management (section)

=== Diagnose whether you have a crash ===
The most important thing is to get the machine and all jails back up as soon as possible. Note the time, you’ll need to create a crash log entry (Mgmt. -> Reference -> CrashLog). The first thing to do is head over to the [[Screen#Screen_Organization|serial console screen]] and see if there’s any kernel error messages output. Try to copy any messages (or just a sample of repeating messages) you see into the notes section of the crash log. If there are no messages, the machine may just be really busy- wait a bit (5-10min) to see if it comes back. If it's still pinging, odds are its very busy. Note, if you see messages about swap space exhausted, the server is obviously out of memory, however it may recover briefly enough for you to get a jtop in to see who's lauched a ton of procs (most likely) and then issue a quick jailkill to get it back under control.

If it doesn't come back, or the messages indicate a fatal error, you will need to proceed with a power cycle (ctrl+alt+del will not work).