Editing Payment System (section)

= PayFlow =
== Performing a refund ==
Refunding money via PayFlow must be done manually (simply adding a credit to a ledger will not result in funds going back on a card, it will simply carry forward as a credit towards future charges). To perform a refund, first login: https://manager.paypal.com/

Go to the virtual terminal, choose single transaction, transaction type: Credit

In the original transaction ID field enter the payment ref from the customer's billing information, e.g. ELEP7DF85E73
Credit Card Number should be left blank. After submitting enter the amount to refund, all other fields should be left as is. If the amount is too big (i.e. above the amount we have set for refunds, you'll need to raise that limit in the account settings, then retry the refund). 

After the refund is processed, you should enter it as a payment (negative amount) and copy over the transaction ID from the refund, into the customer's payments so we have a record of it. To do this: management -> (customer's page) edit/view sources/pmts -> add payment -> enter amount, date, pnref (unique transaction ID of the refund transaction), result code (0 for success), vendor (PayFlow), leave add to ledger checked (so it will show up in billing history).

== Card Data ==

In the event we ever have to re-enter all credit card data (i.e. moving to a new card processor) we encrypt and store card data for each transaction coming in. Each time card info comes in it is stored in <tt>/usr/local/www/scripts/ccard_orders/done/xxxxxx.gpg</tt> If the data comes in as the result of a signup, the file name is randomized and must be renamed with the correct customer ID. If the data comes in from the card input page or via the AM, then it will be correctly named with the customer ID. To decrypt the data:
(as root):
 mail /home/support# gpg --decrypt /usr/local/www/ccard_orders/done/xxxxxx.gpg