Editing Payment System (section)

== "failed pmt for col01111" ==
<pre>
RESPMSG:Duplicate trans: 10536-The transaction was refused as a result of a duplicate
invoice ID supplied.  Attempt with a new invoice
ID;PNREF:ETHPA078CA93;RESULT:30;X-VPS-REQUEST-ID:1349657543Scol01034;HOSTCODE:10536;
</pre>

Pretty self explanatory. Their payment failed, and they do know about it. This is sent to us so we know it happened, in case (in the case above) the fault was our own. Most of the time the reason will be a plain old DECLINE. 

'''Action to take''': None, unless the fault is our own. The customer should go back to the payment page and try to pay again. Delete email.