Editing Customer Backups (section)

= Restoring backups =

The backups are copied to their respecitve directories on the backup servers nightly, and the houseclean script continuously rotates (effectively deleting all backup files older than 2 days) so it s very important to respond to backup restore requests '''immediately''' - if they sit for too long, they could get automatically deleted.

We do not replace the backup files on their system - we simply make and copy the tarball that they require onto their system and put it in their / directory.  When you respond to their email telling them that their backup has been copied onto their system, always tell them that they should place the tarball in a temp directory and explode it there, so they do not overwrite other things already on their system.

Also, it is a good idea to make a temp directory on the backup server and place the last few days of that persons backups in it, so they do not get deleted by the housecleaning script - this is helpful if the person deleted the tarball accidently, or something else goes wrong.