https://wiki.jcihosting.com/api.php?action=feedcontributions&feedformat=atom&user=99.20.134.248JCWiki - User contributions [en]2026-04-26T08:35:05ZUser contributionsMediaWiki 1.42.3https://wiki.jcihosting.com/index.php?title=ATS&diff=58ATS2012-10-11T01:01:44Z<p>99.20.134.248: /* Rebooting and Recovering */</p>
<hr />
<div>== Rebooting and Recovering ==<br />
<br />
# confirm the ATS is actually offline. [https://secure.johncompanies.com/mgmt/ats.html https://secure.johncompanies.com/mgmt/ats.html]<br />
# you should see 16 ports listed with green or red icons for each indicating status (green=up, red=down) and the customer # who's on that port. If you see no info, the ATS is down.<br />
# try to browse to the ATS: [https://ats1.johncompanies.com https://ats1.johncompanies.com] If you get a response:<br />
## Navigate to Settings -> Network and click 'Save Settings'. This will trigger the ATS to reboot<br />
# If you get no response via browser:<br />
## Go to backup3 (a8p3). ping the ATS (see [https://secure.johncompanies.com/mgmt/cabinetmap.html https://secure.johncompanies.com/mgmt/cabinetmap.html] for the private IP). If it responds, re-upload the driver and config. On backup3, go to /root/055_files OR /root/047_files , find the dir which contains the config for the ATS in question and ftp 2 driver files and config to ATS:<br />
<pre><br />
[root@backup3 ~/047_files]# ftp 10.1.2.71<br />
Connected to 10.1.2.71.<br />
220 NET+ARM FTP Server 1.0 ready.<br />
Name (10.1.2.71:root): admin<br />
331 User admin OK, send password.<br />
Password:<br />
230 Password OK.<br />
Remote system type is NET+ARM.<br />
ftp> bin<br />
200 Type set to I.<br />
ftp> put pwralert.dat<br />
local: pwralert.dat remote: pwralert.dat<br />
200 PORT command Ok.<br />
150 About to open data connection.<br />
226 Transfer complete<br />
679080 bytes sent in 0.92 secs (717.1 kB/s)<br />
ftp> put rom.bin<br />
local: rom.bin remote: rom.bin<br />
200 PORT command Ok.<br />
150 About to open data connection.<br />
put ats1paconfig.ini paconfig.ini<br />
226 Transfer complete<br />
2109474 bytes sent in 2.63 secs (782.0 kB/s)<br />
ftp> ascii<br />
200 Type set to I.<br />
ftp> put ats1.paconfig.ini paconfig.ini<br />
local: ats1.paconfig.ini remote: paconfig.ini<br />
200 PORT command Ok.<br />
150 About to open data connection.<br />
226 Transfer complete<br />
4174 bytes sent in 0.02 secs (213.9 kB/s)<br />
ftp> bye<br />
221 Goodbye.<br />
<br />
</pre><br />
after which the ATS will auto-reboot upon ftp disconnect and should come back up ok.<br />
# No response to ping: have DC pull and reseat the ATS card<br />
## No response to pull:<br />
### Go to DC. Connect to card via serial cable. In advanced settings instruct to wipe memory then follow ftp instructions to reupload driver and config.</div>99.20.134.248